USA TARIFFS, CANCELLATIONS AND REFUNDS

Orders placed after 26/8/25 and before the 7/9/25 will have additional tariff/duties that will apply.  These will be invoiced separately and must be paid before shipment.  If a customer refuses to pay their order will be cancelled and refunded minus the non-refundable 20% as detailed in the applicable product listings.

20% of payment not including shipping is non-refundable after preorders close on the 30th of September as items will already be in production and licensing royalties paid.  The non refundable fee being applied is necessary due to Sarah J Maas changing licensing agencies and most small businesses being unable to renew their licences.  Re-sale of cancelled items will be prohibited for Nat's Book Nook Pty Ltd after the 25th of November due to being outside our licence period and costs already paid by us are unable to be re-couped.

Orders placed after the 7th of September will have tariffs collected at checkout.  If tariff percentages are changed significantly due to presidential executive orders before a preorder/order is shipped an invoice will be issued for the difference in the tariff amount that must be paid before shipment.  Tariffs will also be refunded in the case the tariffs are removed before the preorder/order ships.

CANCELLATIONS

Cancellations can be accepted within 7 days of purchase (with the exception of licensed merchandise).  After 7 days, your order cannot be cancelled as we do not accept change of mind cancellations.  

LICENSED MERCHANDISE

If you have purchased licensed merchandise, we cannot accept refunds or returns after 24 hours.  This is due to the business being charged licensing royalty fees when the items are purchased, and these fees do not return to the business if you return or refund your item(s).

REFUNDS, RETURNS AND EXCHANGES

If your items arrive damaged or are missing from your order, we will offer an appropriate replacement/refund in line with your consumer rights as long as it can be shown that the order you were charged for was not provided as it should have been.

You have up to 30 days from when you receive your order to notify us at hello@natsbooknook.com and begin a claim.  You will be required to provide your order number and photographic evidence.  Any claims submitted after 30 days of receipt will not be entitled to a refund.  We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

In the case it is determined your item is damaged, you will be offered two options:

1) Receive a partial refund up to the cost of either a minor or major scratch and dent version of the item.

2) Return your original item, and we will then send out a replacement item or provide a full refund (not including shipping).  If you are based in Australia, you will need to make a claim with AusPost for the damage to the item before sending it back as they should refund the cost of the item plus shipping to us due to us purchasing insurance for all of our packages.

If you have any further questions, please don't hesitate to contact us at hello@natsbooknook.com.