ORDER PROCESSING:

PREORDERS

Once preorders have arrived, we will aim to ship your order within 28 business days of Nat’s Book Nook Pty Ltd receiving the merchandise from our suppliers.

Preorder shipping times will vary depending on each individual item.  Shipping updates for preorder items will be provided on our website, via our email newsletter, and via our social media platforms.

 

IN-STOCK MERCHANDISE

If our items are in stock when you place your order, please allow 28 business days for your order to be shipped.

DOMESTIC SHIPPING RATES AND ESTIMATES:  

Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING:

We offer shipping to the following countries: US, UK, Canada and New Zealand.  We also offer international shipping to other countries minus the EU.

 

If you live in a country not listed above and you are interested in purchasing from Nat’s Book Nook Pty Ltd, please contact us at hello@natsbooknook.com with your name and location.  We will do our best to determine if we can ship our merchandise to you.

Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nat’s Book Nook Pty Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

USA TARIFFS, CANCELLATIONS AND REFUNDS

Orders placed after 26/8/25 will have additional tariff/duties that will apply.  These will be invoiced separately and must be paid before shipment.  If a customer refuses to pay their order will be cancelled and refunded minus the non-refundable 20% as detailed in the applicable product listings.

20% of payment not including shipping is non-refundable after preorders close on the 30th of September as items will already be in production and licensing royalties paid.  The non refundable fee being applied is necessary due to Sarah J Maas changing licensing agencies and most small businesses being unable to renew their licences.  Re-sale of cancelled items will be prohibited for Nat's Book Nook Pty Ltd after the 25th of November due to being outside our licence period and costs already paid by us are unable to be re-couped.

REFUNDS, RETURNS AND EXCHANGES

If your items arrive damaged or are missing from your order, we will offer an appropriate replacement/refund in line with your consumer rights as long as it can be shown that the order you were charged for was not provided as it should have been.  You have up to 30 days from when you receive your order to notify us at hello@natsbooknook.com and begin a claim.  You will be required to provide your order number and photographic evidence.  Any claims submitted after 30 days of receipt will not be entitled to a refund.  We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We do not accept change of mind cancellations after 24 hours.

If you have any further questions, please don't hesitate to contact us at hello@natsbooknook.com.